Quality Objectives based on ISO 9001:2015.

Solid quality objective helps create an effective Quality Management System (QMS). The quality objectives converts the key statements of Quality Policy into very specific and concrete targets and action points.

ISO 9001:2015 [The PDCA cycle 

— Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers’ requirements and the organization’s policies, and identify and address risks and opportunities;]

In PDCA (Plan-Do-Check-Act) cycle objectives are determined in the Planning stage. It is based on the quality policy and address risk and opportunities of the organization.

Customer complain/ feedback/ Defect Analysis and Investigation form (Fish-bone Diagram)

In any manufacturing sector, we have to give concentration to make products with well maintained quality. To ensure good quality, we have to reduce defects. For similar products, similar defects comes again and again. Too much defects leads to delay in production due to too much alteration of defected parts. Moreover, it leads to customer complain as well. So, we need identify top defects and do defect analysis in an established method. One of the many established method, Fish-bone diagram is the most popular one. It is also know as cause effect analysis. It is the most popular method for brain storming. We shall show you how to use a fish bone diagram to perform a Customer complain/ feedback/ Defect analysis. 

Quality Policy based on ISO 9001:2015.

Quality policy is the core element of a Quality Management System. It reflects the commitment and intention of top management in business. It states how top management defines quality in the organization. It should be very short, simple and precise. It has to cover all the required elements suggested by ISO 9001 and other compliance obligations.

ISO-9001:2015: 5.2.1 Establishing the quality policyTop management shall establish, implement and maintain a quality policy that:a) is appropriate to the purpose and context of the organization and supports its strategic direction;
b) provides a framework for setting quality objectives;
c) includes a commitment to satisfy applicable requirements;
d) includes a commitment to continual improvement of the quality management system.