Customer complain/ feedback/ Defect Analysis and Investigation form (Fish-bone Diagram)

In any manufacturing sector, we have to give concentration to make products with well maintained quality. To ensure good quality, we have to reduce defects. For similar products, similar defects comes again and again. Too much defects leads to delay in production due to too much alteration of defected parts. Moreover, it leads to customer complain as well. So, we need identify top defects and do defect analysis in an established method. One of the many established method, Fish-bone diagram is the most popular one. It is also know as cause effect analysis. It is the most popular method for brain storming. We shall show you how to use a fish bone diagram to perform a Customer complain/ feedback/ Defect analysis.